Contact

Whether it is a question about a render, a payment, an invoice or your account, the quickest way to reach the people behind Foqar is by email.

01Write to us

[email protected]

A real person reads every message. We reply within one business day, and usually sooner. There is no chat bot in between and no ticket number to quote back to us.

02Help us help you quickly

Please write from the email address you use to sign in, so we can find your account without asking. Then tell us, in a sentence or two, what happened and what you expected. If your question is about a particular render, include the date, the model you chose and the first few words of your prompt. If it is about a payment, include the date and the amount as it appears on your statement. A screenshot is welcome if it makes things clearer.

03Refunds and cancelled purchases

If you would like a refund of purchased credits you have not used, write within 14 days of the purchase and mention which payment it is. The Refunds Policy explains exactly what can be refunded and how long it takes to reach your card.

04Deleting your data

To close your account and delete everything in it, email us from your account address with the words "delete my account". We confirm by email once it is done.

05Reporting a problem

If you come across content made with Foqar that breaks our Acceptable Use Policy — or that involves a child — tell us at the same address. Put "Report" in the subject line so it reaches the front of the queue.

06Teams, agencies and organisations

Buying for a marketing team, an agency, a shop or a school? Tell us how many people will use the account and what you need on your invoices, and we will help you set things up sensibly.