Refunds Policy

We want paying for Foqar to be simple and fair. Here is exactly when money or credits come back to you, and how.

01Failed renders: automatic

If a render fails — the model provider returns an error, times out or produces nothing — the credits you spent on it are returned to your balance automatically. You do not need to ask or fill anything in. You will see the returned credits as their own line in your credit history.

02Unused credits: within 14 days

Credits you bought and have not used can be refunded to the card or wallet you paid with. Email [email protected] from the address on your account within 14 days of the purchase and tell us which purchase it is. If you have already used part of a pack, we refund the unused purchased credits from it.

03What cannot be refunded

Credits already spent on renders that completed successfully, even if the result was not what you hoped for — so please read the price and check your prompt before you start. Bonus credits included with larger packs, promotional credits and credits added as a goodwill gesture: these have no cash value and are not refunded, though they stay on your balance.

04How long it takes

We review refund requests within one business day. Approved refunds go back to the original payment method; your bank usually shows them within 5–10 business days, depending on its own processing times. We cannot send refunds to a different card or account.

05A result that is wrong

AI models sometimes produce mistakes, and we recommend checking every clip before you publish it. If a render is clearly broken — for example a corrupted file or a blank video — write to us with the date and model and we will look at it individually.

06Chargebacks

If something looks wrong on your statement, please contact [email protected] first; we can almost always sort it out faster than a dispute.